# Support **We're here to help.** Bloom is built by a small team that cares about your experience. If something isn't working, you have a question, or you need to report a safety concern, reach out and we'll respond within 1 business day. --- ## Ways to Reach Us ### From inside the app (fastest) Open Bloom and go to **Settings**. You'll find two options: - **Send Feedback** - for suggestions, general comments, or anything you want us to hear - **Report a Bug** - for something that isn't working the way it should Both options send your message straight to our team along with helpful diagnostic info, so we don't need to ask follow-up questions to start investigating. ### By email **[support@bloom.date](mailto:support@bloom.date)** When you email us, please include: - A short description of what you need help with - Your account email (if different from the one you're writing from) - The device and OS version you're using (e.g., "iPhone 14 Pro, iOS 18.2" or "Pixel 7, Android 14") - A screenshot if the issue is visual This helps us help you faster. --- ## Common Questions ### I forgot my password On the login screen, tap "Forgot password?" and enter your email. You'll get a reset link within a minute or two. Check your spam folder if it doesn't arrive. ### I want to delete my account Open Bloom, go to Settings, tap "Account", then "Delete Account". Deletion is permanent and removes your profile, matches, messages, and personal data. ### Someone is behaving inappropriately Every profile and chat has a report option. Tap the three-dot menu, choose "Report", and select a reason. Our team reviews every report. If you feel unsafe, you can also block the user from the same menu, which immediately ends contact. For urgent safety concerns involving a threat of violence, contact local law enforcement first. ### My matches or messages aren't loading Try force-closing the app and reopening it. If that doesn't work, check your internet connection. If the issue persists, email us and we'll investigate. ### How do I change my profile photos? Open Bloom, tap your profile icon, and choose "Edit Profile". You can add, remove, or reorder photos from there. ### I paid for a subscription but features aren't unlocked Subscriptions can take a minute to activate after purchase. If features still aren't showing after 5 minutes, try force-closing the app and reopening. If the issue persists, email us with your receipt (from the App Store or Google Play, depending on your device). ### How do I pause my account? Settings → Account → Pause Account. While paused, you won't appear in anyone's Browse feed and you won't receive new matches. You can unpause any time. --- ## Safety Resources - **Dating Safety Information:** [bloom.date/safety](https://bloom.date/safety) - **Community Guidelines:** [bloom.date/community](https://bloom.date/community) - **National Sexual Assault Hotline (RAINN):** 1-800-656-4673 - **National Domestic Violence Hotline:** 1-800-799-7233 - **Crisis Text Line:** Text HOME to 741741 --- ## Legal - [Privacy Policy](https://bloom.date/privacy) - [Terms of Service](https://bloom.date/terms) - [Dating Safety Disclosures](https://bloom.date/safety) --- **Bloom Dating, Inc.** Delaware C-Corporation Contact: [support@bloom.date](mailto:support@bloom.date)