Support
We're here to help.
Bloom is built by a small team that cares about your experience. If something isn't working, you have a question, or you need to report a safety concern, reach out and we'll respond within 1 business day.
Ways to Reach Us
From inside the app (fastest)
Open Bloom and go to Settings. You'll find two options:
- Send Feedback - for suggestions, general comments, or anything you want us to hear
- Report a Bug - for something that isn't working the way it should
Both options send your message straight to our team along with helpful diagnostic info, so we don't need to ask follow-up questions to start investigating.
By email
When you email us, please include:
- A short description of what you need help with
- Your account email (if different from the one you're writing from)
- The device and OS version you're using (e.g., "iPhone 14 Pro, iOS 18.2" or "Pixel 7, Android 14")
- A screenshot if the issue is visual
This helps us help you faster.
Common Questions
I forgot my password
On the login screen, tap "Forgot password?" and enter your email. You'll get a reset link within a minute or two. Check your spam folder if it doesn't arrive.
I want to delete my account
Open Bloom, go to Settings, tap "Account", then "Delete Account". Deletion is permanent and removes your profile, matches, messages, and personal data.
Someone is behaving inappropriately
Every profile and chat has a report option. Tap the three-dot menu, choose "Report", and select a reason. Our team reviews every report. If you feel unsafe, you can also block the user from the same menu, which immediately ends contact.
For urgent safety concerns involving a threat of violence, contact local law enforcement first.
My matches or messages aren't loading
Try force-closing the app and reopening it. If that doesn't work, check your internet connection. If the issue persists, email us and we'll investigate.
How do I change my profile photos?
Open Bloom, tap your profile icon, and choose "Edit Profile". You can add, remove, or reorder photos from there.
I paid for a subscription but features aren't unlocked
Subscriptions can take a minute to activate after purchase. If features still aren't showing after 5 minutes, try force-closing the app and reopening. If the issue persists, email us with your receipt (from the App Store or Google Play, depending on your device).
How do I pause my account?
Settings → Account → Pause Account. While paused, you won't appear in anyone's Browse feed and you won't receive new matches. You can unpause any time.
Safety Resources
- Dating Safety Information: bloom.date/safety
- Community Guidelines: bloom.date/community
- National Sexual Assault Hotline (RAINN): 1-800-656-4673
- National Domestic Violence Hotline: 1-800-799-7233
- Crisis Text Line: Text HOME to 741741
Legal
Bloom Dating, Inc. Delaware C-Corporation Contact: support@bloom.date