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We’re here to help.

Bloom is built by one person, and I read every message. If something isn’t working, you have a question, or you need to report a safety concern, reach out and I’ll respond within one business day.

Fastest

From inside the app

Open Bloom and go to Settings. Under Support you’ll find two options:

  • Send Feedback for suggestions, general comments, or anything you want us to hear
  • Report a Bug for something that isn’t working the way it should

Both send your message straight to Bloom.

Or

By email

support@bloom.date

When you email us, please include a short description of what you need help with, your account email if it differs, the device and OS version you’re using, and a screenshot if the issue is visual. This helps us help you faster.

Common questions

I forgot my password

On the login screen, type your email, then tap “Forgot Password?”. We’ll email you a reset link. Check your spam folder if it doesn’t arrive.

I want to delete my account

Open Bloom, go to Settings, and tap “Delete My Account” at the bottom. Deletion removes your profile, photos, matches, messages, and personal data. You have 30 days to change your mind: sign back in before then and your account is restored. After 30 days it can’t be undone. More on account deletion.

Someone is behaving inappropriately

Profiles and chats have a three-dot menu. Tap it, choose “Report”, and select a reason. Every report is reviewed. If you feel unsafe, you can also block the person from the same menu, which ends contact: they won’t see your profile, and you won’t see theirs.

For urgent safety concerns involving a threat of violence, contact local law enforcement first.

My matches or messages aren’t loading

Try force-closing the app and reopening it. If that doesn’t work, check your internet connection. If the issue persists, email us and we’ll investigate.

How do I change my profile photos?

Open the You tab, tap the three-dot menu, and choose “Edit Profile”. You can add and remove photos there, and long-press and drag to reorder them.

I paid for a subscription but features aren’t unlocked

Subscriptions can take a minute to activate after purchase. If features still aren’t showing after 5 minutes, try force-closing the app and reopening. If the issue persists, email us with your receipt from the App Store or Google Play.

How do I pause my account?

Settings, then Account, then Pause Profile. While paused, you’re hidden from Browse and your existing conversations stay active. You can resume any time from Settings.

If you need help right now

  • National Sexual Assault Hotline (RAINN)1-800-656-4673
  • National Domestic Violence Hotline1-800-799-7233
  • Crisis Text LineText HOME to 741741

Bloom Dating, Inc. Delaware C-Corporation. Contact: support@bloom.date